I need help signing into my Trello account

[JoJami Tyler]

Hi Trello Support,

I’m having trouble logging into my Trello account. I’ve used this account regularly, but all of a sudden I was unable to sign in. I tried resetting my password successfully, but even after that, I still can't access the account.

Here are a few details that might help:

• I last successfully logged in on: May 5, 2025

• I usually log in using: my saved email in my bookmarks

• I’ve checked my spam folder and haven’t received any security or alert messages.

Could you please help me regain access to my account? I use Trello for important projects and would appreciate any guidance you can offer.

Thank you so much,
JoJami

[Alisson Sartor]

Hello, Jojami

Welcome to the community

I wasn't able to locate your Trello account. on jo***i@jo***i.c** I wasn;t able to find an account. The email address you used for this request appears to be associated only with billing administration for an old subscription. Could you possibly have another email address linked to your account?

If you can provide more details this will help a lot.

Kind Regards
Alisson
Trello team