I'm trying to upgrade but having problems...

[Dina Colada]

I deleted two workspaces and I only have one workspace now.

However I'm trying to upgrade my account to premium but it's still trying to charge me for three workspaces.

Please help! I want to buy the premium! haha

Warmly,

Dina 

[Alex W]

Hey @Dina Colada - welcome to the Community!

Our system is not trying to charge you for three Workspaces, it's trying to charge you for three billable users.

All boards created in Trello need to sit in a workspace. Upgrading a Workspace is the primary way of upgrading to a paid plan in Trello, and free workspaces can only have a maximum of ten boards open at a time. When you upgrade to Standard or Premium, all users that are considered billable within your workspace will go towards your monthly or annual bill.

Billable users in Standard and Premium are the following:

• Users that have been added directly to the upgraded workspace
• Multi-board guests: users that have been added to two or more boards in the upgraded workspace

Single-board guests - users that have been added to one board in the workspace - are not considered billable users. You can read more about how billing works with Standard and Premium here: https://help.trello.com/article/855-how-billing-works-with-trello-business-class

I recommend looking at the number of Workspace members and multi-board guests in the Workspace you're trying to upgrade - unless you reduce this, you'll have to pay for all billable users in the Workspace you upgrade.