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I'm having a difficult time accessing my Trello Account due to a Gateway Error

Amari Harkness
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September 11, 2025

I tried to access my account on Trello this morning and found a 504 Gateway Timeout ERROR instead. I also tried to access Trello support but I could not because of another 504 Gateway Timeout ERROR.

I don't know what to do next as this forum seems to be the only way I can access for help.

chrome_RaZrUt326N.png

From accessing my accountchrome_rP0GdSV5l1.png

From trying to access the Trello support page.

I'm not sure if my account is still in good standing. I don't use code or anything scripted, just a basic account with a few documents and links in my Trello boards.

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Nivedhya Vikram
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 11, 2025

Hi @Amari Harkness ,

Thank you for reporting this issue! Trello has experienced a slight downtime, and our engineering team is aware and working on. Some customers are already seeing an improve and Trello working. Please, try to hard refresh (cmd+R or ctrl+R) and test it once more or reopen the app.

Apologies for any inconvenience caused and, once again, thank you for reporting it!

Amari Harkness
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 11, 2025

Thank you! I finally got access to my account!

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