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I have lost my two-step verification code and cannot log in to my account. I have had to create anot

Delia Sanchez Castro
Delia Sanchez Castro
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January 20, 2026

I have lost my two-step verification code and cannot log in to my account. I have had to create another one to see if technical support can provide a solution. What a terrible customer service experience. Can you provide a solution?

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Gaurav Kataria
Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 21, 2026

You could ask for a one-time recovery link but it will take 24 hours to arrive. See https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/

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