Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

I have just upgraded my phone. Seems I have had to create a new “atlassian” account to be able to a

Jane Morgan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 11, 2025

I have just upgraded my phone and I have had to create a new atlassian account to ask a question!  My issue is that I can’t transfer my boards from my old phone to new phone.  Any suggestions? 

1 answer

0 votes
Rodolfo Moreira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 13, 2025

Hi Jane, Welcome to the Atlassian Community! I hope you’re enjoying Trello.

It seems that after you changed your phone, you received a prompt to create a new Atlassian account. I assume you were using another Atlassian product, like Trello, before this change. If that's the case, it’s likely that you logged in with the wrong account. When you tried to access the system with the new account on your phone, Atlassian may have created a new account for you. This is probably why you can't see your old boards.
 
To resolve this, please try logging in with your original account. Switching between Trello accounts

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events