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I have an existing Atlassian account and I 'm unable to login to cancel subscription no email access

Karen Elizabeth Heap
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January 8, 2026

I have an existing Atlassian account (in addition to this one) but I am unable to login as I no longer have access to email address the account is registered with. I have tried to contact support for help but all routes seem to signpost back to login... I need help!

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Tansu Akdeniz
Community Champion
January 9, 2026

Hi @Karen Elizabeth Heap 

Welcome to the community!

Please contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

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