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I changed my email and can't get into my Trello (through atlassian). How can I recover?

Susan Moriarty Schienbein
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January 8, 2026

I changed internet and email providers and can't get my authentication code. How can I recover my account?

1 answer

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Blair at Atlassian
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 12, 2026

Hi Susan,
Access to the email inbox linked to an account is important in order to maintain access to the account. The fastest way might be to ask if the email address can be reactivated temporarily for the purpose of retrieving the verification emails.   

You might also check if you’re still logged in to the account on one of your devices (for example, on your mobile phone) so that you can share access to your boards with your new email address.

Alternatively, you can feel free to create a new Trello account at any time. Many users maintain multiple accounts for work and personal use. If there were other members on your boards, you can reach out to them and ask them to add your new account to those boards.

Hope this helps,

Trello Support

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