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I cannot login

Holly Marie Bassett
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 13, 2026

I cannot log into my account - my old email address has expired and I had forgotten that my Trello account was registered there. How do I regain access? 

1 answer

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Tansu Akdeniz
Community Champion
April 13, 2026

Hi @Holly Marie Bassett 

If you don't have an access to the old account, there is no possibility to change the email address.

You don't use that email anymore

You may no longer have access to the email address associated with your account. This happens sometimes when you change jobs and aren't using your work email anymore. This can also happen if you delete your email account.

For security reasons, we are not able to change the email address on your account (see below). Your best bet is to contact your former employer directly and ask if they can help you reclaim your Trello account by temporarily re-opening your old email account.

The Trello team cannot change the email address associated with your account.

Holly Marie Bassett
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 13, 2026

Thanks - it was not at a work email address but an old email account that I can no longer access. What are my options? 

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