i HAVE GOT CHARGE WITH TWO DIFFRENT INTIAL TRELLO ACCOUNTS
IN NORTH AMERICA WORKSPACE I HAVE GOT INTIAL CHARGE OF 07/03/2025 5:02:01 PM
Annual fee for Trello Premium with 7 user(s) for the period July 3, 2025 to July 3,
2026. Invoice #: TRINV-32251832 and another annual fee 07/11/2025 Annual fee for Trello Premium with 10 user(s) for the period July 10, 2025 to July 10, 2026. TRINV-32415094 it appears that I have been charged with two annual fees I only have two work spaces and I am not sure why I got charge for two if you could help me out with this I would appreciate it.
Hi @Edward Nixon !
Those charges are each related to a different Workspace, you can see more details on each of them here:
With that said, Atlassian offers a 30-day refund, so if one of those charges shouldn't exist, you can reach out to Support and they'll help you with that! Here's where you go for that: https://support.atlassian.com/contact/
In case the charges being separate for each Workspace isn't what you expected, you can check more on how billing works on Trello over here: https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/
Hopefully that helps!
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