Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to verify my account even though I no longer have access to my email address/domain?

Mpho Chakale
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 26, 2026

Hi. I recently deactivated a domain to register a new one for my business. I used my old email and domain for my Trello account and 2-step verification is on.They send the verification code to the old email and the domain has already been deactivated. Is there another way to access my board? I can't get hold of support. Do I then have to reactivate and pay for the old domain in order to access that email address? 

1 answer

1 vote
Ugnius Aušra
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
February 26, 2026

Hello @Mpho Chakale

Based on https://support.atlassian.com/trello/docs/why-support-cant-grant-access-to-your-account/

Unfortunately, Atlassian (who owns Trello) has strict security policies and cannot simply grant access to an account without you being able to verify your identity through the registered email address.

I would suggest you to try to contact support https://support.atlassian.com/contact/

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events