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How to retrieve a board linked to an inactive gmail account

Sabina
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April 7, 2025 edited

Hi, 

I was logged out from my Trello board and I can't access it anymore as the gmail account I used for log in had been deactivated (I'd deleted it and forgotten to change the settings in the board). I really need to get this board back. I also have another account, but they weren't connected in any way.

Is there a way to retrieve the board?

Best,

Sabina

1 answer

0 votes
Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 7, 2025

Hey @Sabina - welcome to the Community!

I don't believe your account will be access unless you find a way to access the email address for it. Email addresses are Atlassian accounts' primary authentication method, and without access to the email address for an account, you cannot prove that you own the account. 

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