How to get a refund for all members invited in my Workspace ?

Hi Liam,

I thank you for your quick answer.

However, I've already tried the website link you sent and each time I'm selecting Payments > Request a refund and then selecting URL, SEN, EN or invoice number. But it seems this website link is only to ask for refund for the bills on your billing board. But the only bill I have is once planned to be debited on the 12th of august and which does not correspond in the amount of the Trello Standard plan, neither to the amount that was debited from my bank account each time a member got invited to the workspace.

I want first to stop the payment planned for the 12th of August and request a refund for all the receipts I've received by email each time a member got invited to my Workspace.

Can you help me to do that please.

I thank you in advance for your help.

Hi @C D _CJ_ ,

Please open a ticket using the link above and explain your specific situation in detail. The support team could use these details to investigate your account and assist with the refund.

Best,
Liam

Hi Liam, 

I thank you for your reply.

I'm trying to raise a ticket but, as you can see on the picture attached to my message, when I'm trying to open a ticket, no button appears to send or to create it. I thought, at the beginning, that problem was that I haven't filled up the Provide the related URL, SEN, EN or invoice number section, but when I did it, nothing changed.

Can you help me and explain to me how to raise a ticket please.

Thank you again for your help !

Best regards

Candice

Hi @C D _CJ_ , 

Instead of selecting the Other option, please try this workflow:

1. Select Payment → Request a refund.

2. In the URL/SEN section, scroll to the bottom and select Proceed without URL, SEN, EN, or invoice number.

3. Click the Need help? Submit a support request link at the end of the page.

4. Provide the specific details of your case in the description field so the team can assist you.

Best,
Liam

Hi @Liam Do - DevSamurai , 

I've been able to raise a ticket with your advices.

Thank you so much for your help.

Best regards, 

Candice