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How to fix broken invites? No-one can join.

Olivier Butler
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December 2, 2025

Hi there, long time professional user, new personal user.

I have made a board to organise a share house and I'm adding collaborators. The invite links will open, but when you try and join users are told the link is invalid, I've tried disabling and re-enabling the link, which generates a new link and the new link also does not work (either for the workspace or the board, same issues).

One collaborator is showing up on the desktop web experience as 'requesting to join', when I accept and add them as a member or admin I am told 'success', but they do not appear as a member, instead they re-appear as a request to join.

I'd like to create a new workspace and migrate the cards by hand, but I don't think I can do that on the free tier.

Any help greatly appreciated,
Olivier

1 answer

0 votes
Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 2, 2025

Could it be that you already have 10 users in your workspace and you are hitting the free user limit https://support.atlassian.com/trello/docs/workspace-user-limit/

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