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How long does a subscription problem/refund support issue take?

Jeroen Balk
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December 17, 2023

Hello,

 

The 8th of December I created a support issue regarding a subscription I accidently started and wanted to refund. As there is an 30-day refund policy I think this is just some normal routine issue which shouldn't take too long.

After a week I didn't hear from Atlassian support yet, so I decided to submit another issue with a reference to the first ticketnumber. Now it's around 10 days ago and I didn't hear a thing.

Does anyone know how long this usually takes, or could something be wrong?

Regards,

Jeroen

1 answer

0 votes
Jack Brickey
Community Champion
December 18, 2023

Hi @Jeroen Balk  , Did you escalate the support issue?

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