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How do I get my deactivated account reactivated?

Cheryl Girardi
November 5, 2025

I am trying to contact trello for support regarding an account issue. to contact support you have to enter the site URL of my product within my organisation. how do I find this site name?

it says it should be in the format mysitename.atlassian.net - but I cannot see that anywhere (the URL when I am in trello is a trello.com URL).

Atlassian support directs me towards admin.atlassian.com, and then to look under products - but I see zero products in the list.

is there a direct email address you can contact for support? 

1 answer

0 votes
Blair at Atlassian
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 5, 2025

Hi Cheryl,

We are creating a ticket on your behalf and will be contacting you through the ticket. Please check the email inbox for the details - it will be in the email address that you use to log into Community.

Sincerely,
Atlassian Support

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