How do I fix an issue with due date automation?

[Samantha Hughes]

We have had an issue on our board where we have a list of cards, and then each card has a due date. The next list is 60 days until the due date. Previously, we had an automation where Trello moved the card 60 days before it was due from the "all" list to the "60 days until due" list. Recently, that has stopped working entirely. When I have tried other methods (resetting the automation, using different wording), nothing has worked. It looks like this might be a common problem with due date automation. Thank you for the help!

[Theodoro Reato]

Hi Samantha,

Thank you for reaching out and providing these details.

Could you please share the exact Automation rule you’re using? Seeing the specific rule will help me better understand your setup and troubleshoot why it might not be working as expected. Additionally, I didn't quite understand your workflow, so could you describe your ideal workflow, giving me an example.

Once I have this information, I can review your automation and suggest any adjustments or alternative solutions that might resolve the issue.