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How do I delete my new free account?

Kirtanaa Krishnaswamy
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February 9, 2026

Hi, 

I just made a free account to try it out but I no longer want this free account. I would like to delete it but it keeps saying I cannot delete my account. 

"Your account can't be deleted because: User is last billing admin of a transaction account that has one or more active entitlements."

This is what keeps showing up but I have not paid or subscribed to anything. 

There is no email address I could find to directly help me out with this. 

Thank you!

1 answer

0 votes
Liam Do - DevSamurai
Atlassian Partner
February 10, 2026

Hi @Kirtanaa Krishnaswamy,

You can contact Atlassian directly for the issue with your account here: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hope it helps 🙌

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