I have been trying to do this the past 3 months and again we pay for what we do not use..
Hi @PharmaPark Production , welcome to the Atlassian Community and thanks for your post.
Have you tried contacting the Billing team - https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/ ? Is that what's not working?
Best wishes
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