Help! One of my boards has been Closed and I can't access it anymore

[jvp007]

Hi team,

I really need someone's help. One of my boards, which I have been regularly using for years is suddenly closed (in my Closed Boards list) but it's saying I'm not a board admin and can't reopen it!

What's going on! It say's I'm not the admin, but it's my personal board from my account before it was migrated onto Atlassian!

It's weird because when I click through from my Atlassian account to my Trello account, it says the page not found and is private. Seems like there's a sync issue between my Atlassian and Trello accounts?

I've also noticed all my personal boards have this issue - where I can no longer access or recover them in the Closed Boards section.

[Board link]

Please help me recover my Trello access and boards.

[Carlos Garcia Navarro]

Hi @jvp007 ,

Welcome to the Community!  If you don't have admin access anymore, you may need help from the Atlassian support team. 

You can contact the team here: https://support.atlassian.com/contact/

and I'm also requesting assistance here.

[jvp007]

@Carlos Garcia Navarro Support isn't available for the free Trello accounts.

Appreciate you reaching out - if you could request someone to help, that would be appreciated. It looks like I'm not the only one with this issue

[Carlos Garcia Navarro]

Yes, I started the request.

[Sakshi Verma]

Hi @jvp007 ,

I can see that the board is closed.The board admin's account was deleted due to inactivity over the last two years, as per our Dormant account policy.I have promoted your account to board admin.

Can you please try now to reopen the closed board under a new workspace and let me know if you face any issues?You can follow the steps mentioned in the doc Reopen a closed board.

Thank you !

[jvp007]

Thanks @Sakshi Verma for helping with that. I still have 1 more board 

https://trello.com/b/qGA0b57d

If you could help with this one as well. Also, can I just check with you, the admin account should be my account, but on my original Trello access - can you confirm?

My Trello id doesn't match - it should also be jvp007 (should be same email as my Atlassian account) - but I had both an Atlassian and Trello account before the merge, so I believe there might have been a conflict - and it forced me to use a different id for Trello, and I can't seem to access my original Trello account.

So, when I click through to Trello settings via the Product settings link - https://trello.com/my/account - it doesn't work with an Error Page Not Found.

Can you just confirm?

Is there a way to join my account or allow me to access my original Trello account under  my jvp007 id?