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HELP! Trello Change My Email Without My Consent

Pauleen
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September 23, 2025

I need urgent support. I did not ask for or approve an update to my Trello account email, and now I cannot log into any of my accounts.

Here’s what happened:

  • I was trying to log in to my Trello account on mobile.

  • At that moment, I received an email saying Trello had changed my account to a temporary Google account linked to my Gmail.

  • I do not have access to this temporary account + it doesn't accept emails.

  • Since it doesn’t accept emails, I cannot reset anything or change it back.

  • I’ve also tried reaching support via chat but haven’t been able to get help.

At this point, I am locked out of Trello and unable to manage my accounts. Please let me know how I can recover access and restore my account to the correct email address.

Thank you.

Screenshot 2025-09-24 at 12.34.22 AM.png

1 answer

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RabattCode_Pro
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 23, 2025

Hi Pauleen, sorry to hear you’re locked out of your Trello account after an unexpected email change.Try logging in using the “Continue with Google” option first. If that doesn’t work, contact Trello support directly through their help page, explaining the unauthorized email change and that you can’t access the linked Google account. Include your original email and any proof you have. Make sure your email accounts are secure while you wait for their response.

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