Forwarding an email does not create the card.

[John Camilo Sánchez Del valle]

Good morning,

I have a problem. I want certain emails to create a card, so I created a rule in Outlook to forward them to the dashboard email. However, I noticed that the cards are only created if the email is sent directly; it doesn't work with forwarded emails.

Any suggestions? I appreciate the help.

Best regards,

Buen dia,

Tengo un lio, quiero que ciertos corres creen una tarjeta, cree una regla en outlook que los reenvie al correo del tablero, sin embargo, logre ver que las tarjetas solo se crean si el correo es enviado directamente, no funciona con reenvios.

Alguna sugerencia?, agradezco la ayuda

Saludos

[Hartik · Accepted solution]

his is a known Outlook limitation. When Outlook forwards an email, it rewrites the headers and sender info, and Trello’s email-to-board no longer recognizes it as a valid incoming message, so no card is created.

If you can, use an Outlook redirect instead of forward, since redirect keeps the original headers intact. If that’s not available in your setup, the reliable workaround is to send the emails directly to the board address or route them through Gmail and forward from there, which Trello handles correctly.

[John Camilo Sánchez Del valle]

Thank you

[Darek Rizkyy · Accepted solution]

Good morning,

This is a fairly common problem. When Outlook forwards an email, it changes the structure of the message and the sender information. Because of this, the system that creates postcards no longer recognizes it as the original email and simply ignores it.

It often helps to use the “Forwarding” option instead of “Forwarding” in the Outlook rule. Forwarding keeps the sender and headers unchanged, which is necessary for many systems to create postcards.

If this is not possible, the most reliable solution is to send emails directly to the address specified in the control panel (or add the recipient to the list of recipients), as forwarding messages is often not supported.

I hope this helps, and thank you in advance for looking into this.

Best regards,

[John Camilo Sánchez Del valle]

Thank You !

[Carlos Garcia Navarro · Accepted solution]

Hola @John Camilo Sánchez Del valle ,

Parece ser que otros usuarios han encontrado problemas similares, reenviando correos que no crean tarjetas. Por ejemplo en este, se propone un workaround que consiste en reenvíar a Gmail y de Gmail a Trello.  Seria este un workaround que pudieras aplicar?

https://community.atlassian.com/forums/Trello-questions/Email-forwarding-to-email-to-board-doesn-t-create-new-cards/qaq-p/1460802?utm_source=chatgpt.com

Yo creo que el problema es debido a cambios en la header del email cundo Outlook reenvía el correo que afectan la manera en la que Trello procesa el email.

También podrías crear un redirect de Outlook a Trello.

[John Camilo Sánchez Del valle]

Hola,

Al final, lo que hice fue reenviarlo a Gmail y con Gmail lo envié a trello

Muchas gracias por la ayuda!!

[Carlos Garcia Navarro]

De nada!