Hi,
Congratulations on your team’s growth! That is an exciting milestone.
To answer your question directly: No, the billing does not start from the 11th user. It starts from the very first one.
Here is how the transition from the Free plan to the Standard plan works:
The 10-User Threshold: The Free plan is a flat "zero-cost" tier capped at 10 users. As soon as you add an 11th person, the entire instance moves to a paid model.
Pay-per-User: Once you are on a paid plan (Standard or Premium), Atlassian charges a monthly fee for every active user on the instance, including the original 10.
The Math: If you have 11 users, you will receive a bill for 11 licenses, not just 1.
A few tips for your transition:
User Audit: Before you upgrade, go to your User Management settings and deactivate any accounts that are no longer active. This ensures you aren't paying for "ghost" users.
Pricing Calculator: I recommend using the Atlassian Pricing Calculator to see the exact breakdown. The price per user often decreases slightly as you add more people (tiered pricing).
Monthly vs. Annual: Monthly billing is flexible, but switching to Annual billing can sometimes offer a small discount if your team size is stable.
I hope this helps you plan your budget effectively! Let us know if you have any other questions about the new features you'll get with the Standard plan.
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