Exceeded collaborators, but only have 8 active?

[Annie Hall]

Hi there - I have a free Trello account and recently removed collaborators from some of my workspaces to get down to 8, but when I try and add 2 new ones, it says I have the max 10 active.

Please can you advise?

[Liam Do - DevSamurai]

Hi @Annie Hall,

When you remove collaborators from a Workspace, the change may not take effect immediately. There are a couple of things to check:

• If you previously invited people who never accepted the invitation, those pending invites still count toward your 10-collaborator limit. Check for any outstanding invitations and cancel them.
• If someone is a guest on 2 or more boards in your Workspace, they count as a collaborator even if they aren't a full Workspace member. Single-board guests are excluded, but multi-board guests are not.
• After removing members, try logging out and back in, or do a hard refresh (Ctrl/Cmd + Shift + R). Sometimes the count takes a moment to update.

What to do:

Go to your Workspace → Members → review the full list. Count everyone, including pending invitations and multi-board guests.

Hope it helps 🙌
Liam

[Caity]

Hi @Annie Hall, is it possible that you've been removing members from specific boards rather than the Workspace overall? A Workspace is a collection of boards and users. The collaborator limit applies to the entire Workspace, so while there may be fewer than 10 members on the board that you're a member of within that Workspace, there may still be more boards in the Workspace with more members. If that's the case, the Workspace admin will need to either remove collaborators or upgrade the Workspace.