Error when sending an email to Trello from Gmail on mobile (IOS)

[Frank Bradley]

When I try to forward an email in my Gmail account (on my iPhone), to a Trello Board, from the Gmail App, I'm getting the error shown in the screenshot below.

I have no problem in forwarding the exact same email from Gmail on my laptop web browser (Firefox on Windows 10).

Any ideas on why this is happening?

[Iain Dooley · Accepted solution]

@Frank Bradley did you know that the Trello gmail addon recently became available in the gmail app on mobile? Might be a better option than email to board (which has some issues around "threading" that I've found in the past made it more or less unusable over time)

[Frank Bradley]

I am able to get the Trello gmail addon working on the browser, but not on the IOS gmail app.  Have tried googling for details, but can't find anything.

[Esme Crutchley · Accepted solution]

Hi @Frank Bradley 

Hmmmm, that is interesting!

I can honestly say that I don't have the same problem, using the Gmail app on iOS13.

I have copied and pasted the board email into Google Contacts as a specific name e.g. Trello 19-20 Tax Return, so that I know exactly which board it should go into, and then I have specified the specific list on the board that I want it to go into. I have an 'inbox' on all my boards, so that all the emails go into this list no matter which board it's on.

I have set up about 10 email addresses in Google Contacts this way, and I've never had a problem, so this really intrigues me!

I also recently discovered that each card has a specific email address as well, and that when you send an email to that address, it adds the email as a comment to the card, and I can confirm that this works, and works like magic!

Have you added the email address you're trying to email to your Google Contacts, maybe give that a try and see if that works?

Let me know how that goes or if I can be of any more help!

Esme :)

[Frank Bradley]

Thanks for the reply.  It's working for me in Gmail on the browser, without adding the address to Google Contacts.  It's only on the IOS mobile app that I have issues.