Error messages when new employees attempt to sign onto board

[Sarah Downey]

Hello! Created a new board for my employees to join (myself + 3 new people total on board) using free account, and employees are receiving error messages when trying to get onto board for first time. 

One employee’s error says, “unexpected error,” when trying to enter verification code sent to her correct email (has tried multiple times), and when I invite a different email of mine to join (5th member on board), my error says, “Whoops! You can't join this board because you're not a member of the board's workspace,” when I select “Go to Board” from the verification email. Screenshots attached. 

Please note, none of these emails are attached to any other Trello accounts and when I go into the board users, everyone I have invited is listed as a board member.

[Sarah Downey]

Update - I received an automated email that one employee could view the board, but that same employee also receive the same “Whoops!” Prompt on her end & can’t login.