Error loading chunk 14 failed

[anne.mcwilliam]

I an having issues when loading my trello board this morning.  An error message is appearing.,   I have tried reloading the page with no success.  Any advice please? 

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(error: https://a.trellocdn.com/prgb/dist/atlassian-account-onboarding-banner.9275343c6b049c46c75e.js).
Error info: 
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    in _
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    in c
    in s
    in div
    in T
    in Suspense
    in oe
    in main
    in V
    in div
    in dr
    in l
    in s
    in pr
    in div
    in y
    in Un
    in h
    in mr.

[Rachel Caldwell]

Same here - but it's chunk 13

[Rachel Caldwell]

All resolved here. Our IT said that the issue was Trello is actively blocking out attempts to scan traffic. 

[Iain Dooley]

@anne.mcwilliam @Rachel Caldwell hey there! If this is still happening for you, can you please go back to trello.com/contact and go through the various automated response bits until you get to the real contact form and send them a message?

I'll also ping the team in the Slack channel to see if someone can jump on here ... 

[anne.mcwilliam]

I have tried the trello.com contact and found it to be very unhelpful. This issue is now affecting my whole team so is a bigger issue than first thought.  i do not have access to Slack.

I need advice on how to fix this issue as we use Trello for our work processes so for it to not be available is causing great issues. 

[Iain Dooley]

@anne.mcwilliam you need to go through all the steps to ask trello support via trello.com/contact it's the only way to get in touch with support.

You don't have access to the slack channel, but I do, which is why I'm able to ping the team there, and I have done so, but I'd recommend you also go and submit a ticket to the support team as well. This is the community forum so we can't help with a service outage.

[anne.mcwilliam]

Is this through the automated way?   - I have done this detailing my issue and then I got a reply that had nothing to do with what i had reported.  It then asked if this was helpful and the only option was  Yes where as I want to select No so that I can get further help but this was not an option.  At that point I stopped using that option as I was going nowhere./  I do not know where else to get support. 

[Iain Dooley]

@anne.mcwilliam