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Email address locked after deleting Atlassian account - cannot contact support

Edenyaliz David
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January 8, 2026

I'm trying to change the email on my Atlassian (Trello) account. The email I want to use was previously attached to another Atlassian account, which I have already deleted.
However, Atlassian still reports that the email is already in use.

I’ve tried contacting support through the official support forms, but they all require an Atlassian Cloud site admin, which I don’t have (I only use Trello). The forms keep looping me back to the home page.

Is there an Atlassian ID support agent who can help release this email so it can be reassigned to my account

 

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