Email address locked after deleting Atlassian account - cannot contact support

[Edenyaliz David]

I'm trying to change the email on my Atlassian (Trello) account. The email I want to use was previously attached to another Atlassian account, which I have already deleted.
However, Atlassian still reports that the email is already in use.

I’ve tried contacting support through the official support forms, but they all require an Atlassian Cloud site admin, which I don’t have (I only use Trello). The forms keep looping me back to the home page.

Is there an Atlassian ID support agent who can help release this email so it can be reassigned to my account

[Luciana Munhoz · Accepted solution]

Hi Edenyaliz David,

After you delete an Atlassian account, there is a 14-day grace period before the account deletion gets completed. I'm afraid there's not a way to expedite that.

You can have additional information here: https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

[Edenyaliz David]

Very well. Thank you.

[Tansu Akdeniz]

Hi @Edenyaliz David 

Welcome to the community!

Please contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

[Edenyaliz David]

Thank you for replying.

I have tried multiple times via the support portal, but get stuck when asked for my site admin.

Last I checked, I need to wait to the end of January for the email that I need to be officially deactivated. I will wait until then and try again. If that does not work, then I will renew my efforts using the links provided.

Thank you.