Editing card doesn't auto-update board display

[Joseph Martinez]

I've noticed an issue lately (maybe the past couple months).  Here's basically what happens:

1. I click on an existing card from the board.
2. I edit something about it that would show on the board, such as description or labels.
3. I close the card window so that I'm back at the board.
4. Result: The changes that I made don't appear on the card on the board view.
5. If I click on the card again, I can see that my changes are still there, so they were saved, but again, if I close the card, the board still isn't updated.
6. If I refresh the entire browser page, THEN the changes are show.
7. Or, if I move the card to a different list within the board, then the card shows correctly in the other list.

This never used to be an issue.  If I edited a card, the changes were shown immediately on the board view of the card.

Is this the case for everyone else?  Is this a known issue?

[Mike - Dreamsuite Consulting]

I have seen something similar with automation where custom fields don't update until a page refresh, which is a change to how it used to be.

I will escalate this to Atlassian Support because it would be good to have an answer to this.

[Rishabh S]

Thanks for escalating this case, @Mike - Dreamsuite Consulting .

Hi Joseph, :)
Hope you are doing well,

I’ve been looking into this for you and tried to reproduce the issue on my own test board using Google Chrome. So far, everything seems to be working correctly on my end, and I’ve even recorded my screen during the test as well.

To help me narrow this down and investigate further, could you please provide a few more details?

• Are you using a web browser or the Trello desktop/mobile app when this happens?

• What is the name and version of the browser you are using, and which operating system are you on if you are using the App?

• Browser Settings: Do you have "Third-party cookies" allowed in your browser?

  • If you're on Chrome, you can check this here: chrome://settings/cookies

Once I have this information, I'll be able to dive deeper into the troubleshooting process. Looking forward to hearing from you! 😊

Thanks.

[Joseph Martinez]

Hi Rishabh,

I'm using a web browser - Chrome Version 145.0.7632.162 (Official Build) (64-bit) on Windows 11.  Yes, 3rd party cookies are allowed in my settings.

-Joe

[Joseph Martinez]

Also, here is a screen recording of me experiencing the issue.

[Rishabh S]

Hello Joseph,
Thank you so much for getting back to us with that information and the screen recording!

To help us narrow down the cause of this behaviour, could you please try the following troubleshooting steps?

• Please ensure you are running the latest version of Chrome. You can find the most recent update details here: Chrome Stable Channel Update.

• Sometimes browser extensions can interfere with how Trello loads. Could you temporarily disable your extensions to see if that resolves the issue? You can find the steps on how to do that here.

• To see if this is specific to Chrome, please try opening Trello in a different browser (like Firefox) and let us know if the issue persists there.

• Check the browser console log, if you see any errors there: https://support.google.com/docs/thread/1873663/collecting-console-logs-chrome-browser-only?hl=en 

Let me know how those tests go. 😊