Customer Support - How Do We Contact Them For Trello Users?

[Bobby Sodieri]

Does anyone know how to log a ticket and get support from Trello? I keep getting redirected to the Atlassian website which asks me for a site name but I don't have a site name as I am a Trello user (with premium access)

[Mike - Dreamsuite Consulting]

Hi @Bobby Sodieri 

Atlassian Support Portal is awful. Either Jira servicedesk is a really really rubbish piece of software or they have cynically made it as hard as possible for people to raise a support request.  

I have managed to raise a support request and tagged it with the highest level. I have also attempted to reach out to some of the Trello team to see if they can help move things along.  

I think its just a case of sitting tight right now

[Аяулым]

Hello.

My Trello account stopped working after my paid subscription ended on December 10.
I received an email saying I was downgraded to the Free plan.

Since then, Trello does not load at all:
- infinite loading screen
- web version does not open
- app does not work
- happens on all browsers and devices

I have been using this account for over 2 years without issues.
It looks like my account or workspace downgrade did not complete correctly.

Please fix the account status and restore access.