Comment loses information added via app when edited on website

[Eddy van der Heijde]

I use the app on my phone, and the website in the office.

I use a lot of comments for my cards (comments and activities section of the cards).

When I change a comment on my phone (app), for example add a line, and then later (several hours) open the Trello website (newly loaded) and then open the card. I can see the change I made, but when I click the comment to edit it, the changed lines disappear.

I already lost some information this way several times, because I didn't notice this in time.

The webpage was newly opened after the change in the app. When I open the card and then refresh the webpage, the changes remain when editing.

I doen't happen every time, but very disapointing when you lose information.

[Nivedhya Vikram1]

Hi @Eddy van der Heijde ,

Welcome to the community!

I'm sorry you are facing this issue. It seems you are running into an issue that is being tracked in the following bug report here: https://jira.atlassian.com/browse/TRELLO-1056 

I have added this comment to this bug as an internal comment for our engineering team to see and reference if needed as well as align priority. I would also encourage you to visit that bug, log in with your Atlassian account, and click Start watching this issue on the right panel. That way, when the ticket is updated by our development team, you'll be notified via email. 

There are a number of factors that determine how Atlassian prioritizes bug fixes. You can learn more about this by reading the Atlassian Cloud Bug Fix Policy