Clarification on Multi-Board User Charges and Credit Request

[Kathy Welty]

Hello Trello Support Team,

I’m reaching out because we recently noticed unexpected charges on our Trello Premium account. It seems these charges are related to adding two additional multi-board users to our Buyer Board.

We were not aware that adding these users would generate extra fees, and since we are still learning the details of the Premium plan, this came as a surprise. We would like to ask for clarification on how these charges are calculated, and if it’s possible to remove the additional users to prevent further billing.

Additionally, we kindly request if there is any way we might receive a credit for the extra charges, as this was not intentional and we are still in the process of getting familiar with the plan.

We truly appreciate your support and guidance as we continue to use Trello to organize our work.

Best regards

[Sakshi Verma]

Hi @Kathy Welty  ,Welcome to community !

Sakshi here from Trello Support! No worries at all—I'm here to help. It’s completely normal to need some time to get familiar with the process and how the plans work.

I’d be happy to explain how billing is calculated and work with you to resolve this issue. To protect your privacy, I won’t share any personal information here. Instead, I’ll create a support ticket on your behalf and follow up with you directly via email to assist you further.

Please allow me a little time to set this up—you’ll receive an email from me soon with more details.

Thank you !