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Cards being marked as completed without user interaction - any others having this problem?

Justin Young
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June 17, 2025

For the last 24hrs, Trello Cards are being marked as complete without any user interaction with the card.  The activity on the card is reporting that it is the user who is marking the card completed but they're not doing anything - accidently or otherwise

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Alex
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 17, 2025

@Justin Young - Hi! Is this across all boards or on a specific board? If a specific board, do you know if there are any automations set up (by yourself or other board members) that take an action to mark a card complete? 

Daydreamer Mike
Community Champion
June 17, 2025

Hi @Justin Young 

 

Check to see in the activity log if the action says "Via Automation"....
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Justin Young
I'm New Here
I'm New Here
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June 18, 2025

Hi @Daydreamer Mike - It appears board specific with zero automations / butler rules etc. being set.  These rogue status changes are all attributed to the same user - and I promise he's not touching anything.  Issue is compounded by cards previously marked as complete being set back to incomplete.  It's affecting about 20% of all cards one way or another - and it can occur outside of the working day when no users are even on the board.  This issue only started 2 days ago - The board in question has been operating normally for a month now.

Justin Young
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 18, 2025

Below is just one example - marking jobs as incomplete is the corrective action to cards being set to completed

trello.png

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