Cant login to trello

[Greg Banach]

I have had troll for years.
I enter email and password.
Then Authentictor does not work. (I have two authenticator apps it does not say which one to use - I have tried both)
I try entering the 26 letter passkey. That does not work.
SMS does not work

I had to create a new account just to get access to this forum cos I cant log in and it seems impossible to get support from Trello.

1. How can I get my account up and running? Nothing is working.. 
2. How can I get help from Trello?

3. Which Authenticator should I use?

[Rishabh S]

Hi Greg, :)
Hope you are doing well,
Welcome to the community!!

As the code is not working for you, Can you please try resetting 2FA by following steps mentioned in this support page: https://support.atlassian.com/trello/docs/troubleshooting-two-factor-authentication/ 

We support most authenticator apps – some of the more common ones are Google Authenticator, Authy, or Duo.
also check out https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/ 

Thanks.

[Tansu Akdeniz]

Hi @Greg Banach 

Welcome to the community!

If nothing helped, please contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing