Cant log into Trello

[Alex Yaremchuk]

Hello
Here's the situation. I used to login into Trello (paid on, still being charged for it) using my domain email. I no longer own the domain and Trello keeps requesting codes. I do have password but I obviously cant provide codes.

Been trying to login or reach real tech support for a year with no results. Can anyone suggest anything. Its the absolute worse situation with tech support I encountered ever. They just bounce me around and I cant reach anyone!

[Germán Morales]

Hi @Alex Yaremchuk , the runaround happens because Trello can't change the email on an account and support isn't allowed to grant access, so the only way back in is to receive mail at that old address once more. If the domain has lapsed, re-register it and recreate the mailbox you used; if someone else owns it now, ask them to re-open that mailbox briefly. Then reset your password at id.atlassian.com/login/resetpassword and the code will arrive. Full steps: Recovering your Trello account.

The billing is separate and you can stop it without logging in: raise an Atlassian billing request, choose Trello then payment and credit card issues, and prove the charge with your card statement. Change or cancel your Trello plan has the details.

[Alex Yaremchuk]

Thats a huge bummer. I cannot reregester -- it went to traders who made price ridicules. Other popular services do have way to regain access even without email with bank statements. So its a huge disappointment. 

[Alex Yaremchuk]

Please, tell me, how do I "raise an Atlassian billing request"? When I'm trying to contact support it gives me this.

When I try "Account Logic" it more confusion. What is going on? I dont understand why you made it so difficult. 
 

[Germán Morales]

You're on the right screen, it just takes one more click than it looks. Select "Go to billing, payments, and pricing", on the next screen pick Trello as the product, then pick Payment and credit card issues as the topic, that's the actual form where you describe the charge and attach your card statement.

"Account Login and Email Issues" is a separate path for people trying to regain access to their account. Since you're only trying to stop the charge, not get back in, you don't need that one.