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Cannot login due to internet connection error

Craig Dogon
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January 6, 2026

I am trying to log in to Trello on the Windows Desktop App.

It gives me an error as per the below image, stating that I don't have an internet connection. However I am connected to the internet and have no issues with any other apps or websites. I have checked my connection, speed, and firewall settings and nothing is impacting Trello.

Trello Error.png

1 answer

0 votes
Mirek
Community Champion
January 6, 2026

hi @Craig Dogon 

So I guess it was working before and suddenly is not? Or you are logging in for the first time? 

According to this KB there are 4 things that we can try 
https://support.atlassian.com/trello/docs/troubleshooting-for-the-desktop-app-windows-and-macos/

Looks like you already checked firewall, but maybe antivirus? Would be good to verify this on a different computer. Do you have ability to do it? 

BTW - Which OS and version of Trello app are you using?  

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