Cancellation of premuim and get a refund

[Avid Izadpanah]

I’m reaching out because there’s no direct customer service phone number or email.

We recently noticed that we were charged an additional $130.00.

Last week, I emailed the address on the website to request cancellation of our Premium upgrade, as the service has not met my boss’s expectations.

Unfortunately, I did not receive a response.

I am formally requesting the cancellation of the Premium subscription and a full refund of the recent charge.

Thank you in advance for your understanding and support.

I look forward to your prompt response.

[Arkadiusz Wroblewski]

Hello @Avid Izadpanah 

You must address that directly to Atlassian https://www.atlassian.com/company/contact/purchasing-licensing#/ 

It's Public Open community forum.