Cancel my subscription

[Green Wealth Legacy]

I made a payment of $60.00 couple days ago thinking that it will allow me to use the paid options but Trello system is still promoting to upgrade. I need to cancel my subscription please. And I want someone to show me how to get the right subscription. Thank you.

[Carlos Garcia Navarro · Accepted solution]

Hi @Green Wealth Legacy ,

This article has the steps on how to cancel the Trello plan

https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/?utm_source=chatgpt.com

[Green Wealth Legacy]

Thank you so much. I actually found those steps and I followed them until I couldn’t find the section" billing" to continue. I checked my bank account, I see that Trello took their payment $ 60.00. Where else can I go to cancel this subscription. It's got to be another way to do this. Please help.

[Carlos Garcia Navarro]

Hi @Green Wealth Legacy ,

I've just requested help from the Atlassian support team. They should provide help in this thread within 2 business days.

[Green Wealth Legacy]

Thank you so much. Looking forward to resolving this issue. 

[Beverley]

Hi @Green Wealth Legacy - welcome to the Trello community!

I've created a billing ticket with our team on your behalf: CA-3930171 

Hopefully you will have received an email letting you know the ticket has been created. If not, I would suggest checking your spam/junk folder in case the email has landed there.