Cancel my subscription

[Green Wealth Legacy]

I made a payment of $60.00 couple days ago thinking that it will allow me to use the paid options but Trello system is still promoting to upgrade. I need to cancel my subscription please. And I want someone to show me how to get the right subscription. Thank you.

[Carlos Garcia Navarro · Accepted solution]

Hi @Green Wealth Legacy ,

This article has the steps on how to cancel the Trello plan

https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/?utm_source=chatgpt.com

[Green Wealth Legacy]

Thank you so much. I actually found those steps and I followed them until I couldn’t find the section" billing" to continue. I checked my bank account, I see that Trello took their payment $ 60.00. Where else can I go to cancel this subscription. It's got to be another way to do this. Please help.

[Carlos Garcia Navarro]

Hi @Green Wealth Legacy ,

I've just requested help from the Atlassian support team. They should provide help in this thread within 2 business days.

[Green Wealth Legacy]

Thank you so much. Looking forward to resolving this issue. 

[Beverley]

Hi @Green Wealth Legacy - welcome to the Trello community!

I've created a billing ticket with our team on your behalf: CA-3930171 

Hopefully you will have received an email letting you know the ticket has been created. If not, I would suggest checking your spam/junk folder in case the email has landed there.

[Steven Kelly]

Beverley, 

I have the same issue: I can't cancel my Trello account and am being billed $60. Is there a way you can create a billing ticket on my behalf? Thank you! 

[Beverley]

Hi @Steven Kelly 

You can cancel your Trello subscription from your Trello billing page by following these steps:

1. Select the Trello logo in the header to go to the Trello home page

2. From the left side bar, select your Workspace

3. Select Billing

4. Select Cancel subscription at the bottom of the page

Once the cancellation has been initiated, your subscription will be cancelled at the end of the subscription period.

This guide has more information about how to cancel your Trello subscription: https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/

If you encounter any issues while trying to cancel your subscription, please submit a billing ticket with the team at: https://www.atlassian.com/company/contact/purchasing-licensing#/

[Steven Kelly]

This worked perfectly this time. Thank you very much for your support; it is greatly appreciated!