Can we have access to an old account?

[Emily Valence]

We have an old Trello account that was established quite a few years ago, I think it was in 2021. Since then, Trello has changed parent companies. We still have access to the old board, but the admin of the old account no longer has access to the email they started the account with, and was made inactive when Trello switched parent companies so they deactivated their access. The person who also made the account no longer works for us, so we need to change admins and grant someone else the permissions. However, with the above said issues with the person who created the account, we are currently unable to make any setting changes as we don't have admin access. 

Are we able to regain access the old account at all and change permissions, or do we need a new account to transfer the information to? 

[Gaurav Kataria]

If you are on a free plan, then it might be best to create a new workspace and transfer the content to that new workspace https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/