Can't receive verification email after updating address

[Sixtine]

Dear Atlassian Support,

I hope this message finds you well.

I am reaching out for assistance regarding an issue I encountered while attempting to update the email address associated with my Trello account. I followed the steps by navigating to "Manage your account" → "Modify your email address" and was redirected to the Atlassian Account page, where I entered my new email address.

However, it has now been over a week, and I have not received any verification email at the new address. I have checked my spam/junk folders as well, but without success.

Unfortunately, I no longer have access to my previous email account, so I am unable to verify the change or receive any important communication. I would sincerely appreciate your help in updating my account with the new email address.

Thank you very much in advance for your support.

Best regards,
Munkhsarnai BAYANDELGER

[Carolina Lopez]

Hi @Sixtine, welcome to the Atlassian Community!

I need your new email address to investigate further. I've created a ticket on your behalf to obtain this information. You can access it here:
https://support.atlassian.com/requests/TRELLO-215384/