Butler email not received

[Deleted user]

I have a Butler rule that reacts to card creation and adds me as a member, modifies some fields and then emails all members (which should include me). I don't see the emails. Is there a timing issue from setting the members to emailing all members? Or is the email instruction not seeing the member change from the same rule? Perhaps a delayed card commit?

The Butler log says the email was sent and I tired the https://trello.com/test_notifications and it works fine. I checked my Junk and SPAM - its not there either.

[Felix · Accepted solution]

Can you post the command, and show us an example? Are other card members getting the email?

[Deleted user]

The first rule reacts to a Checklist entry and creates a linked card:

when an item starting with "Estimate" is added to checklist "Estimate & Audit" in a card in list "Open Requests", convert the item to a linked card in list "Estimates" copying labels

The card creation above trigger this:

when a card is added to list "Estimates", add member @petersing3 to the card, add the purple "Estimate" label to the card, remove the pink "Change" label from the card, set the card's description to "Blah blah blah", and send an email notification to every member on the card with subject "New CCB Estimate" and message "A new CCB Estimate card has been created:\n{cardname}\nPlease initialize the card\n{cardlink}\n\nThanks,\nThe CCB"

When the linked card is created, there are no members. That creation trigger the second rule which adds me as a member and then I ask the rule to email all members. That email is never received. In my old database/mainframe days, this would not work because the process has not committed the member change until after the rule stops - but since you can watch the board change while a rule runs, I assumed the commits are instantaneous.

Do I have a timing issue, or is there an email problem?

[Felix]

Hmm let me investigate on our side. 

Note that the emails from Butler come from "{username}-noreply@trellobutler.com" - so in your case "petersing3-noreply@trellobutler.com" - just in case you need to do some allow-listing for emails.

[Deleted user]

I decided to test this by emailing me directly when the card is created instead of emailing the member list - that method worked

BUT...(drum roll)

the original started working too! So I removed the test rule and the original rule is now emailing me. I'm so confused - probably needed a kick :)

[Felix]

Strange. I couldn't find any errors with the original rule execution. Do let us know if you ever see this again - the way your rule is built should work (and I've tested a similar rule, and it's working for me).

As you described, "commits are instantaneous" so each Butler action will produce a "commit" to Trello.