Business Class activation

[Sharon Adams]

Hi 

Just wondering if anyone can provide advice on what the general lead time is for Business Class to be activated. Our CFO signed and submitted a Trello contract & order at the start of July 2020 and we are still waiting to be upgraded (Sept 2020).

[Ste Wright]

Hi @Sharon Adams 

It shouldn't take that long!

How did you order Business Class? If purchasing via this page, it should be pretty quick.

I would check first which Team you were updating to Business Class (esp. if you have multiple teams) - and see if Business Class is activated for it.

To check this:

1. Go to your Home page, and select the Team from the left-hand menu
2. Press Settings > Billing
3. It will state "Business Class is Active" in a green box, if active

If it isn't active, I would contact Trello Support - select the button "Ask Trello Support"

Ste

[Sharon Adams]

thank you @Ste Wright 

I will contact Trello Support.