Business Class Function

[Tina Pantano]

Our Firm has paid for business class functions; however, we do not appear to have all the functions we should as a team.  What are we missing here, is there a specific set up/setting we need to turn on?  Please help! 

Thank you.  

[Ste Wright]

Hi @Tina Pantano 

There shouldn't be - what functions do you appear to be missing?

One simple-check you can make is to ensure all boards are within the Trello Team you upgraded to Business Class. 

Trello doesn't stop you from creating additional Teams or personal boards - but any which sit outside of your upgraded Team will only have the base Trello Free functionality :)

Ste

[Tina Pantano]

HI, it does not appear to be giving us as a team the full functions of business class.  It asks me to upgrade when it try to add reminders to checklists etc.  

[Ste Wright]

Hi @Tina Pantano 

To confirm, do you only have one team on your Trello?

It is worth checking if your team has been correctly upgraded. As a Team Admin:

1. Go to Home and select your team from the left-hand side
2. Choose Settings from the options list
3. See what tabs appear

If there is a tab "Billing", select it. It should state in a banner at the top of this tab what subscription is active.

If there is a tab "Business Class", select it. If it suggests what the benefits are - then your Team hasn't been upgraded. I would check all other teams first and ensure it's not another team which has been upgraded instead. 

If you do have an active subscription - or have made a payment and don't appear to have Business Class activated - I would then contact Trello Support: https://trello.com/en-AU/contact#/

Ste