Bug? Trello not allowing me to downgrade to free after expiration of free prem premium trial

[Himel Sarkar]

Hi! I had signed up for Trello a month ago and now that I have finished a free trial I would like to go back to using the free version since those features are adequate for me. 

However, since I have logged in today, I'm getting this big window asking me to pay which I'm unable to exit from. 

There is a small button called "Downgrade to free" below but it's not clickable. And there is no way to exit the big window covering my screen. 

Is this a bug? or is it a deliberate UI thing to prevent me from going back to the free version

[Nicole Tang]

Hi @Himel Sarkar , thank you for being part of the Trello community!

In addition to @Sakshi Verma 's wonderful recommendations, another step to try is clicking inside the window and scrolling down. There should be a button below "Downgrade to free" which sometimes requires a scroll on smaller screens.

Hope this helps! Thank you! 

[Sakshi Verma]

Hi @Himel Sarkar , Welcome to the community!

I’ve taken a look at your account and can confirm that your workspace is on the Free plan. The pop-up you’re seeing not having any exit option does seem a bit unusual.

Could you please try the following steps?

• Log out of your account, clear your browser cache, and then log in again. Let me know if this helps resolve the issue.

• Try accessing Trello on a different browser to see if you experience the same problem.

Please let me know the results after trying these steps. I’ll be on the lookout for your response and am here to help further!

Thank you !