Boards being closed without us doing anything

[Rose Eedes]

Why are our boards being closed and we cannot open them....?

[Mirek]

Hi @Rose Eedes 

In general on Trello, boards don’t close automatically or “by themselves.” A board is marked as closed (archived) only when someone with the right permissions takes that action, or if access settings change (for example, being removed from the board or workspace).

https://support.atlassian.com/trello/docs/closing-a-board

It’s possible that the board was closed by an admin or that your access was updated, which can make it appear as if the board was closed unexpectedly. Maybe you can check / confirm with workspace admins to see exactly what happened?

[Rose Eedes]

how do I confirm with workspace admins .. its not from my office.  It seems as if trello wants me to upgrade...

[Sakshi Verma]

Hi @Rose Eedes ,Good day !

I am raising a support ticket on your behalf to ensure we address this issue thoroughly.

You will receive an email notification from me shortly with the ticket details and next steps.

Thank you !

[Rose Eedes]

I am still waiting 🙏🙏🌹

[Sakshi Verma]

Hi @Rose Eedes 

I sent you an email regarding your ticket (TRELLO-225609) on the 17th, and I am looking forward to your reply!

Once I have those details, I’ll be able to investigate further and help you get this resolved. Thank you !

[Val Lenington]

Hello! We are having the same issue. I did a little research that led me to your thread. A few of us on the team have received the notification "[deleted account] made you an admin on the board VIPER Project" or similar. How can we tell who is doing that? 

[Rose Eedes]

I am still looking through all my activity and I can see all the different cards that are on this board under activity but I still cannot open the board and cannot find who the so called admin is on my board now.... very frustrating.

[Karen Blake Design]

My board has closed suddenly too, for no reason. I am the admin, no one else has had access to it. How do we get Support to reopen them quickly?

[Rose Eedes]

My board was opened by support thank goodness.  Try asking Sakshi above?

[Pedro Lavinas]

Hi @Sakshi Verma the same happened here.

I was the only admin of my board named "Pessoal", using my personal email account, and it was suddenly closed! 

Could you please help me to retrieve access to it?

Thanks!

[Sakshi Verma]

Hi @Pedro Lavinas 

Could you please share your Trello username?Once I have that, I’ll be able to investigate further and raise a support ticket to get this resolved for you as quickly as possible!

[Pedro Lavinas]

hi @Sakshi Verma it's @pedrolavinas2 .

[Sakshi Verma]

Hi @Pedro Lavinas Thank you for sharing your username.

I am raising a support  ticket to assist you further with this issue. You will receive an email from our end with more details and next steps.

Thank you for your patience !