Billing : License costs reimbursement

[Phil Janssens]

Hello,

I have a question regarding billing of Trello licenses.
We need to renew our licenses but in parallel we are also migrating to Azure DevOps following a corporate policy.

My question (and assumption) is that if we would stop Trello after let's say one month, the remaining costs would be reimbursed. So if the cost for a year is 1200$ and we cancel the license after a month we would reimbursed 1100$. Is that a correct assumption ?

If that would not be the case, is it possible to order and if needed extend licenses per month ?

[Sakshi Verma]

Hi @Phil Janssens ,

I have raised a ticket with our billing team on your behalf, and they will assist you further with this query.

Here is the ticket link ->https://atlassiansupport.atlassian.net/browse/CA-3868877

Thank you !

[Phil Janssens]

Hi @Sakshi Verma ,
Apologies for my later reply but I was OoO last week.
However, I can't access the link you shared, I'm getting a "There was a problem accessing this content" error.

Our licenses are to be renewed on the 22nd and we want to avoid to pay for a full year.

Thanks for your quick reply !

Phil

[Sakshi Verma]

Hi @Phil Janssens  ,

Our billing team responded to you on 13th January.

Could you please check your email inbox (including spam/junk folders) and reply to that email if you have any questions?

If you’re unable to find it, please let me know and I’ll be happy to ask the billing team to resend the message.

Thank you !