Billing : License costs reimbursement

[Phil Janssens]

Hello,

I have a question regarding billing of Trello licenses.
We need to renew our licenses but in parallel we are also migrating to Azure DevOps following a corporate policy.

My question (and assumption) is that if we would stop Trello after let's say one month, the remaining costs would be reimbursed. So if the cost for a year is 1200$ and we cancel the license after a month we would reimbursed 1100$. Is that a correct assumption ?

If that would not be the case, is it possible to order and if needed extend licenses per month ?

[Sakshi Verma]

Hi @Phil Janssens ,

I have raised a ticket with our billing team on your behalf, and they will assist you further with this query.

Here is the ticket link ->https://atlassiansupport.atlassian.net/browse/CA-3868877

Thank you !

[Phil Janssens]

Hi @Sakshi Verma ,
Apologies for my later reply but I was OoO last week.
However, I can't access the link you shared, I'm getting a "There was a problem accessing this content" error.

Our licenses are to be renewed on the 22nd and we want to avoid to pay for a full year.

Thanks for your quick reply !

Phil