Adding or editing automations does not work

[Feri Majtán]

When I try to add new automation or edit existing one, I get blank page with this error:

https://app.butlerfortrello.com/af8b63c3d58a4e763b12d5385cc9ffd3f5a108bf/powerup-dashboard-modernization.html?board=69aaaecf1e0b4fb23a1fff6e&tab=rules&commandEdit=new#%7B"secret"%3A"urwI2MIZA0NCdpJ7uJ5I47bi6v8lu51GbgNxoj6PxAr5XrMEiXxeP0B0Rf9hPGYj"%2C"context"%3A%7B"version"%3A"build-233115"%2C"member"%3A"56e2f8bd5bc05504c4663a62"%2C"permissions"%3A%7B"board"%3A"write"%2C"organization"%3A"write"%7D%2C"locale"%3A"en-GB"%2C"theme"%3Anull%2C"initialTheme"%3A"dark"%2C"organization"%3A"60c1f2de0c760188b7b3207e"%2C"board"%3A"69aaaecf1e0b4fb23a1fff6e"%2C"command"%3A"show-settings"%2C"dontUpsell"%3Afalse%2C"canShowButlerUI"%3Atrue%2C"butlerName"%3A"automation"%2C"butlerkey"%3A"automation"%2C"colorMode"%3A"dark"%2C"memberAaId"%3A"70121%3A7bcf9ce3-8076-42af-accc-3c0e1001ddae"%2C"analyticsUserIdToAaId"%3Atrue%2C"showCardRole"%3Atrue%2C"doneStateEnabled"%3Atrue%2C"showMirrorAction"%3Atrue%2C"showFindMirror"%3Atrue%2C"butlerBitbucketIntegration"%3Atrue%2C"omitCardButtons"%3Atrue%2C"ungatePaidCommands"%3Atrue%2C"automationFeedback"%3Atrue%7D%2C"locale"%3A"en-GB"%2C"args"%3A%7B"inset"%3Atrue%7D%7D might be temporarily down or it may have moved permanently to a new web address.

This happens both in web browser (Chrome Version 145.0.7632.160 (Official Build) (64-bit)) and in Windows app (Windows 11 Pro 25H2) 

All automations are affected - rules, scheduled, due date.

I tried logging out and loggin back in, it had no effect. Tried restarting, too.

I did not find anyone reporting this issues, so I guess it is specific to my account/setup.

Thank you,

Frank

[Arkadiusz Wroblewski · Accepted solution]

Hello @Feri Majtán 

I checked the Trello status page and there is no current incident reported, so this does not look like a general outage.

Since you see the same behavior in browser and Windows app, I would try a few quick checks:

open Trello in an incognito/private window, disable browser extensions, clear browser cache / site data, test the automation page on another board

If the Automation (Butler) page still shows blank after that, it may be a UI issue on Atlassian’s side, and in that case I’d suggest opening a Trello support ticket.

I wish you a nice Saturday ☀️

[Feri Majtán]

Thank you Arkadiusz.

in incognito, the behaviour is slightly different. It just shows "loading animation" for ever (see screenshot below). So I still cant add or edit automations. 

I have a free account, how can I open a ticket? When I tried to do it, the website said that I need to use community forum as a free user.

Thank you for your help

[Arkadiusz Wroblewski]

Hello @Feri Majtán 

Please go first through this troubleshooting before you reach out to Support:

https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/ 

[Feri Majtán]

This was the point where it started working: "Connect to a different network".

The console logged this error:

IFrameIO.ts:243 Error, timeout while initializing index iframe for https://app.butlerfortrello.com/af8b63c3d58a4e763b12d5385cc9ffd3f5a108bf/powerup-loader.html. Timeout=30000ms

I found out that my ISP was blocking butlerfortrello.com because it categorised it as a Phising website. So I just added the domain to the whitelist and now all works fine.

Thank you for you @Arkadiusz Wroblewski 

[Arkadiusz Wroblewski]

@Feri Majtán 

Super. Happy to hear that 🙂