Accounts Dectivated

[Isabel Pedro]

I use Trello at work and we have a couple of workspaces and boards. Today out of nowhere, some of my colleagues accounts were deactivated. Only mine remains active and I now appear as administrator in some workspaces where I was not the administrator before. When I click in one of their names in a board and try to add them again it shows a message saying they can't be added because of an unknown error. When I go to the place where you can see the workspace members it says "Deactivated" next to their names but it does not appear any option to reactivate them. They did not get any email telling them their accounts were being deactivated, nor any email telling them to reactivate them. Also the cause cannot be inactivity, because they were using trello without issues yesterday. Can someone help please? Thank you!

[Gunjan Kumar]

Hi Isabel,

The status of those users’ Atlassian accounts is most likely deactivated rather than simply removed from the Trello Workspace. This is because when the Atlassian account status is updated to "deactivated" at the organization level, the Workspace admin will be unable to reactivate the user or re-invite them.

They will need to contact their organization/IT admin to reactivate their Atlassian account. Once their account has been reactivated, they can be reassigned to the Workspace.

Reference:

https://support.atlassian.com/trello/docs/what-is-a-deactivated-user

[Isabel Pedro]

In this case we don't have an organization/IT admin, because the accounts are individual and not provided by our company, we simply used the company emails but we don't have trello premium for companies