Account is blocked, please help

[Sherpas]

I was suddenly blocked from accessing my account on all my devices. user is @perik94

Who can I contact to solve this? I have premium account

[Ollie Guan]

Hi @Sherpas ,

1. If you cannot regain access, contact Atlassian Support directly 

• https://support.atlassian.com/contact/#/
• Select “Trello” and then “Account Login and email Issues”
• Provide as much detail as possible

2. If you are part of an organization, your admin may also be able to help.

[Sherpas]

Im not part of an organization, just an individual user who pays service on a monthly basis.

Im trying to use the support contact, BUT i cannot do so with my paid account AND with this other account I cannot get direct support because its a free account. Do you know any other way to contact support?

[Ollie Guan]

I have submitted a support request for you, an Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

[Sherpas]

thanks a lot, more details for the engineer: 

This was triggered when I clicked, in the android app, on an old board that i pressume was from another workspace which i used a long time ago. 

I have tried resetting password, but i still get the same message error. I have not received any email refering to this loss of access