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Account email forgotten. Can't update subscription

Maxim
Maxim
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January 20, 2026

Hello, the owner of our company has forgotten the email address associated with their Trello account. We only know the username. How can he find out the email address? The custom fields have disappeared from our boards, and we are unable to update our payment information. Please help!!!

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Blair at Atlassian
Blair at Atlassian
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 21, 2026

@Maxim We created a ticket on your behalf! The ticket number is TRELLO-223804. You should receive an email with a link to access the ticket. We will continue to work with you on that ticket. Many thanks!

Trello Support

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